To ensure customer satisfaction and protect consumer rights, all products are covered by a 7-day return and exchange policy from the date of delivery.
If the return is requested by the customer for personal reasons (such as change of mind), the customer will be responsible for the return shipping cost. The specific shipping fee will depend on the courier service selected.
If the return is caused by our responsibility, such as receiving a damaged, defective, or incorrect item, the customer will not be required to pay any return shipping fees.
Defective or Incorrect Products
If the product is defective, damaged, or incorrect, please request a return or exchange within 7 days of receiving the item. We will provide a full refund or replacement and cover the return shipping costs.
Non-Defective Products
If the product is returned for non-quality reasons, the request must be made within 3 days of delivery. In this case, the return shipping cost will be the responsibility of the buyer.
Product Condition
All returned items must be:
In their original packaging
Unused and unworn
In the same condition as when received
Returns that do not meet these conditions may not be accepted.
Please log in to your order message section and notify us of your return or exchange request. When submitting your request, please include:
Order number
Recipient name
Product photos
Reason for the return or exchange
Your shipping address or preferred return method
Our support team will review the request and provide further instructions.
Exchange:
Once the returned item arrives at the designated address and is inspected, we will arrange for the replacement to be shipped.
Return:
Returns are currently processed via SF Express or another agreed courier service.
After the returned product arrives at the designated location and passes inspection, we will process the refund. Please include your payment or remittance information with the return shipment to help us complete the refund efficiently.
Processing time for returns and refunds is typically 2–4 business days after the item is received.
If you have any questions regarding returns or refunds, please contact us:
Email: hl1688829@outlook.com
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