Shipping Policy

Shipping Regions

We currently ship our products from China to the following regions:

• Hong Kong

• Taiwan

• Malaysia

• Singapore

We are continuously expanding our shipping coverage and may add more regions in the future.

Order Processing Time

All orders are processed within 2–4 business days after payment is confirmed.

During peak seasons, holidays, or promotional periods, order processing may take slightly longer. We appreciate your patience and understanding.

Once your order has been shipped, you will receive a shipping confirmation and tracking information via email.

Estimated Delivery Time

Estimated delivery times may vary depending on the destination and local logistics conditions.

Typical delivery times:

• Hong Kong: 3–7 business days

• Taiwan: 5–8 business days

• Malaysia: 6–10 business days

• Singapore: 5–9 business days

Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, or other unforeseen circumstances.

Shipping Fees

Shipping costs will be calculated at checkout based on the destination and selected shipping method.

Occasionally, we may offer free shipping promotions for selected regions or orders that meet certain conditions.

Customs Duties and Taxes

For international shipments, customs duties or import taxes may apply depending on the regulations of the destination country or region.

Any customs fees, taxes, or import duties are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the shipping status of your order.

If you do not receive your tracking information within a few days after your order has been shipped, please contact us.

Incorrect Address

Please ensure that the shipping address provided at checkout is correct and complete.

We are not responsible for delays or delivery failures caused by incorrect or incomplete shipping information provided by the customer.

All crystals and jewelry are carefully inspected and securely packaged before shipment to ensure they arrive safely.

Contact Us

If you have any questions regarding shipping or delivery, please feel free to contact us.

Email: hl1688829@outlook.com